Shipping FAQ
📦 My Order Shows Delivered — But I Can't Find It
We're sorry to hear your package hasn't turned up! Before reaching out, please follow these steps:
Step 1: Check Around Your Home
Look in all possible delivery spots — front door, back door, garage, mailbox, side entrance, or any covered areas. Also check with other members of your household to see if someone may have brought the package inside.
Step 2: Check With Your Neighbors
Carriers occasionally leave packages at a neighboring address by mistake. Please check with neighbors on either side and across the street to see if your package was delivered there.
Step 3: Allow 1 Full Business Day
Carriers sometimes perform a "delivered" scan before the package actually arrives. This is known as a premature delivery scan. Please wait 1 full business day after the delivered notification before taking further action — your package may still be on its way.
Step 4: Contact Us to Open a Missing Order Request
If your package still hasn't arrived after completing the steps above, please email us at orders@cutman4hiresupplies.com with the subject line: Missing Order Request – [Your Order Number].
To process your request, you will be required to complete a Missing Order Confirmation Form certifying that you did not receive your package. This form will be sent to you after your initial email. Please note that requests submitted without completing the form cannot be processed.
⏳ Please be aware that the postal service requires a minimum of 10 days from the delivery scan date before a missing order request can be submitted. We appreciate your patience while we work to resolve your issue.
🌍 International Shipping
Orders do not include any tariff charges your country may impose. The customer (buyer) is responsible for any import tariffs (fees).
Addresses must be in the Roman Alphabet / English.
Shipping Method
Orders will ship by USPS Priority International Mail, USPS First Class International Mail, or DHL shipping service.
Delivery Time
Delivery time depends on the shipping service selected. DHL tends to be the fastest, but can be more expensive. Please be aware that your order may be delayed by your country's Customs department. Cutman4Hire Supplies has no control over customs delays.
Customs & Duties
The customer is responsible for any Customs charges and/or Duties charged at the time of order delivery. If there is a Customs or Import fee, it is the sole responsibility of the customer to pay that fee. Your order does not include these fees.
International Address Format
To ensure accurate delivery, please use the following address format when placing your international order:
- Full Name (Addressee)
- Street Number and Street Name
- City or Town, Province / State
- Country and Postal Code
⚠️ Important: All address information must be written in English using the Roman alphabet. Orders with addresses in other scripts or languages may experience delays or non-delivery.
International Returns
Please review our international return policy before initiating a return:
- Shipping charges are non-refundable. Original shipping costs will not be reimbursed under any circumstances.
- Return shipping is the customer's responsibility. You are responsible for arranging and covering the cost of return shipping to our facility.
- We recommend using a trackable shipping method for all international returns, as we cannot be held responsible for items lost in transit.