Shipping Information — Domestic & International

Shipping Information

Please review our shipping policies below before placing your order. If you have any questions, contact us at orders@cutman4hiresupplies.com.

General Information

All orders are processed within 2 business days of placement (Monday–Friday, excluding holidays). Shipping transit times are calculated in business days. Some items may require additional shipping charges due to size or weight.

Domestic Shipping Options

UPS Ground / USPS Ground Shipping

Available for the contiguous U.S. (48 states) only. Orders arrive approximately 5–7 business days after leaving our warehouse.

USPS Priority Mail®

Orders arrive approximately 3–5 business days after leaving our warehouse.

International Shipping

Orders do not include any tariff charges your country may impose. The customer is responsible for any import tariffs or fees. All addresses must be provided in the Roman alphabet (English).

Shipping Methods

International orders ship via the following services, depending on the option selected at checkout:

  • USPS Priority International Mail / USPS First Class International Mail — Estimated delivery of 10–15 business days.
  • DHL — Typically the fastest option at 3–5 business days, though it is also the most expensive shipping method.

Please be aware that delivery may be delayed by your country’s Customs department. Cutman4Hire Supplies has no control over customs processing times or delays.

Customs & Duties

The customer is solely responsible for any Customs charges, import duties, or fees assessed at the time of delivery. These charges are not included in your order total.

International Address Format

To ensure accurate delivery, please use the following format when entering your shipping address:

  1. Full Name (Addressee)
  2. Street Number and Street Name
  3. City or Town, Province / State
  4. Country and Postal Code

⚠️ Important: All address information must be written in English using the Roman alphabet. Orders with addresses in other scripts may experience delays or non-delivery.

International Returns

Original shipping charges are non-refundable on international returns. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit.

Damaged or Incomplete Orders

If your package arrives damaged or is missing items, please take the following steps immediately:

  1. Retain the original packaging and all contents.
  2. Present the item and original box to your local Post Office.
  3. The Post Office will verify the damage and issue Form PS 3831 (Receipt for Article(s) Damaged in Mails).
  4. Contact us at orders@cutman4hiresupplies.com if any additional documentation is needed.

General Policies

  • Shipping transit times are calculated in business days (Monday–Friday). For example, Next Day Air will arrive the business day after shipment.
  • Orders with multiple items may require updated shipping calculations based on combined weight.
  • All prices are subject to change without notice.
  • We reserve the right to limit quantities and/or reject orders based on available stock or other circumstances.
  • We can only ship to the billing address of the cardholder.
  • No returns or refunds on DVDs. Damaged DVDs may be exchanged for the same title only.

Payment

All transactions are processed securely through Shopify Payments and/or PayPal. Shopify payments accept Visa, Mastercard, American Express, Discover, and PayPal.

Returns

To initiate a return, please contact us at orders@cutman4hiresupplies.com.

  • Items must be in new, unused condition to be eligible for a return.
  • Used or opened items are non-refundable and will not be accepted.
  • Online returns are only available for items purchased directly through cutman4hiresupplies.com.

Thank you for your business,
Cutman4Hire Supplies