Política de reembolso
RETURN & REFUND POLICY — CUTMAN4HIRE SUPPLIES
30-Day Return Window We accept returns within 30 days of delivery. After 30 days, we are unable to offer a refund or exchange. To initiate a return, contact us at orders@cutman4hiresupplies.com.
Eligibility Items must be unused, in original condition, and in original packaging. A receipt or proof of purchase is required.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Certain health and personal care items
Partial Refunds Partial refunds may be granted for:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds Once your return is received and inspected, we'll notify you of the approval or rejection by email. Approved refunds are applied to your original payment method within a few business days.
Late or Missing Refunds If you haven't received your refund, follow these steps:
- Check your bank account.
- Contact your credit card company — posting can take several business days.
- Contact your bank for additional processing time.
- Still no refund? Contact us at orders@cutman4hiresupplies.com.
Refund Processing Times Cutman4Hire Supplies uses Shopify Payments to process all transactions. Standard refund processing takes up to 10 business days, plus up to 48 hours to clear a pending status. Funds must travel from our payment processor through your bank or card issuer, which can cause slight delays.
Checking Your Refund Status
- Verify the status: Confirm your refund shows as "Refunded" — not "Pending" or "Failed" — in your order confirmation email or account.
- Look for adjustments: The credit may appear as a balance adjustment or line-item reversal on your original card or Apple Wallet rather than a new deposit.
- Request an ARN: If 10 business days have passed, contact us for an Acquirer Reference Number (ARN) to give your bank for tracking.
Exchanges We replace items only if they are defective or damaged. Email us at orders@cutman4hiresupplies.com and we'll walk you through the next steps.
Shipping Costs ⚠️ Shipping costs are non-refundable. Return shipping is the customer's responsibility and will be deducted from your refund if applicable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
How to Return Once your return is approved, mail your item to: Cutman4Hire Supplies PO Box 390333 San Diego, CA 92149
Contact Us orders@cutman4hiresupplies.com